Refund policy

We have a 30-day return policy for standard items, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Jison@yongfa-packaging.com. Please note that returns will need to be sent to our return center: YongFa Packaging Co., Ltd. Donbian Duichong 20th Lane, Yingming Zhongyi Village, Shatou, Jiujiang Town, Nanhai District, Foshan, Guangdong 528200, China

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Jison@yongfa-packaging.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right within 7 calendar days of delivery.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including custom products (personalized OEM/ODM orders), perishable goods, clearance items, and final-sale items. Unfortunately, we cannot accept returns on gift cards.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, provided the items are standard ready-to-ship goods in their original packaging.

Refund & Return Policy (B2B & DTC Dual-Track)

Part A — Customized Products (OEM / Custom Bulk Orders)

1. Scope of Application
This section applies exclusively to products customized according to your personalized specifications (including custom patterns, logos, text, sizes, materials, and functional parameters).

2. Core Principle — No Unconditional Returns
Customized products are exclusively produced for you and are non-resalable. Once production is completed and delivered, unconditional returns, exchanges, or refunds are not accepted — unless a verified quality issue exists.

  • Buyer-caused returns: Buyer is responsible for international return shipping costs.
  • Seller-caused issues (wrong/damaged items): Seller bears all return shipping costs.

3. Quality Issues & Claims
Qualifying issues include manufacturing defects, severe material/color deviation, or substantial dimensional errors. Non-qualifying issues include personal aesthetic dissatisfaction or client-provided text/logo errors. Process: Submit feedback with photos/videos within 7 calendar days of receipt; review takes 3 business days; approved replacements are remanufactured and shipped within 5 business days.

4. Order Cancellation
Before production starts: Full refund. After production has started: Partial refund after deducting material and labor costs (typically 20–60% depending on completion stage).

Part B — Standard / Ready-to-Ship Stock Products

1. Return Window
Returns for standard stock items are accepted within 15–30 calendar days of the delivery date.

2. Return Conditions
Items must be unused, in original condition, with intact packaging, labels, and proof of purchase.

3. Non-Returnable Items
Clearance items, final-sale items, and items damaged due to buyer misuse.

4. Refund Method & Timeline
Refunds are issued to the original payment method within 5–7 business days after we inspect the returned item.

5. Shipping Costs
Buyer-initiated returns (change of mind) are paid by the buyer. Defective or incorrect items are paid by the seller.

Contact Us
Email: Jison@yongfa-packaging.com
Store: Submit via order details page in your customer account.

General Terms
1. This policy is subject to Shopify platform rules and local laws.
2. Placing an order constitutes full acceptance of this policy.
3. Effective Date: May 2026