YongFa Packaging operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). YongFa Packaging is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

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Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information depending on your interaction with us:

• Contact Details: Name, billing address, shipping address, phone number, and email address.
• Financial & Payment Information: Payment card details, transaction records, and payment confirmations processed securely via our payment gateways (e.g., Oceanpayment).
• Account Information: Username, password, preferences, and customized settings.
• Transaction Information: Items viewed, cart activities, wishlist items, purchases, returns, exchanges, cancellations, and order history.
• Communications: Inquiries, customer support logs, and messages sent to our team.
• Device & Usage Information: IP address, browser type, network connection details, device identifiers, and site navigation patterns via cookies.

Personal Information Sources

• Directly from you (account creation, orders, inquiries);
• Automatically through cookies and similar tracking technologies when visiting our website;
• From our trusted service providers (such as Shopify, payment processors, and fulfillment partners like YunExpress);
• From our business partners or authorized third parties.

How We Use Your Personal Information

We use your personal information for the following legitimate business purposes:

• Providing Services & Fulfillment: To process your orders, arrange global shipping, manage custom production queues, process payments, and handle returns or exchanges.
• Marketing & Advertising: To send promotional updates, newsletters, or targeted ads based on your shopping preferences (with opt-out options available).
• Security & Fraud Prevention: To authenticate accounts, protect against malicious or fraudulent activities, and maintain secure transactions.
• Customer Support: To respond to your inquiries, provide quotation support, and maintain our business relationship.
• Legal Compliance: To comply with applicable tax, customs, consumer protection laws, and legal requests.

How We Disclose Personal Information & Relationship with Shopify

We may share your data with service providers (such as Shopify for store hosting, YunExpress for logistics, and Oceanpayment for secure payment processing) who assist us in operating our business.

The Services are hosted by Shopify, which collects and processes personal information in accordance with its own privacy standards. To learn more about how Shopify uses your data, you can visit the Shopify Consumer Privacy Policy.

International Data Transfers

As a global packaging manufacturer shipping from China to North America, Australia, Japan, and New Zealand, we may transfer, store, and process your personal information outside your country of residence, adhering to recognized data protection frameworks and standard contractual clauses.

Your Rights and Choices

Depending on your region (including the EEA, UK, US, Australia, etc.), you may have rights to:

• Access, correct, or request deletion of your personal information;
• Opt out of the "sale" or "share" of personal information for targeted advertising;
• Manage communication preferences or unsubscribe from marketing emails at any time.

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