We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Jison@yongfa-packaging.com. Please note that returns will need to be sent to the following address: YongFa Packaging Co., Ltd. Donbian Duichong 20th Lane, Yingming Zhongyi Village, Shatou, Jiujiang Town, Nanhai District Foshan, Guangdong 528200 China

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Jison@yongfa-packaging.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Jison@yongfa-packaging.com.

Refund & Return Policy

Part A — Customized Products

1. Scope of Application

This section applies exclusively to products customized according to your personalized specifications (including but not limited to custom patterns, text, sizes, materials, and functional parameters). It is separate from the policy for standard/stock products (see Part B).

2. Core Principle — No Unconditional Returns

Customized products are exclusively produced for you and are non-resalable. Once production is completed and delivered, unconditional returns, exchanges, or refunds are not accepted — unless a verified quality issue exists.

• Buyer-caused returns: Buyer is responsible for return shipping costs.
• Seller-caused issues (wrong/damaged items): Seller bears all return shipping costs.

3. Quality Issues

Situations that qualify as quality issues:

• Manufacturing defects (cracking, deformation, functional failure)
• Production not meeting agreed standards (blurry printing, misaligned embroidery, uneven splicing)
• Raw materials not conforming to order agreement (wrong material, color deviation beyond reasonable range)
• Substantial dimensional differences from the confirmed customization plan

Situations that do NOT qualify as quality issues:

• Dissatisfaction based on personal aesthetic preferences
• Issues caused by errors in customization information you provided
• Minor transit damage not affecting core function
• Normal wear and tear during use

Quality Issue Process:

1. Submit feedback within 7 calendar days of receiving the product
2. Provide clear photos/videos, order number, and shipping information
3. Our team reviews within 3 business days
4. Upon approval: return the item → we re-produce and ship within 5 business days

4. Order Cancellation

• Before production starts: Full refund.
• After production has started: Partial refund after deducting material and labor costs based on production progress (typically 20–60% of order value depending on completion stage; exact amount confirmed in writing before deduction).

5. Delayed Delivery

If we fail to deliver by the agreed date (excluding force majeure), you may request delayed delivery compensation or a full refund.

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Part B — Standard / Stock Products

1. Return Window

Returns are accepted within 15 calendar days of the delivery date.

2. Return Conditions

• Item must be unused and in original condition
• Original packaging, labels, and accessories must be intact
• Proof of purchase (order number) required

3. Non-Returnable Items

• Clearance or final-sale items (marked at time of purchase)
• Items damaged due to misuse or improper handling by the buyer

4. Refund Method & Timeline

• Refunds are issued to the original payment method
• Processing time: 5–7 business days after we receive and inspect the returned item

5. Shipping Costs

• Buyer-initiated returns (change of mind): Buyer pays return shipping.
• Defective or incorrect items: Seller pays return shipping.

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Contact Us

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General Terms

1. This policy is subject to Shopify platform rules and applicable local laws and regulations.
2. Placing an order constitutes acceptance of this policy.
3. We reserve the right to update this policy; changes apply to orders placed after the update date.
4. Effective Date: May 2026